FAQ / Customer Service

FAQ / Customer Service

Ordering a product online
It’s really simple to make an order on our online store!
You can browse our webiste and click on a product image to view the product page.

The product page:
In the product page you can find different zoomed images of the product, the product’s info, the product’s description and the product’s price. Where requested, you should indicate the product size in order to add the product into the basket – the product page shows only the available sizes.

The shopping Cart/basket:
In the basket page you can find the purchased products, the quantity of each product and the total amount.
By Clicking on the “Proceed to Checkout” button you will proceed with the purchasing process.

To complete your order you should fill the Checkout form following the given steps.
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can’t edit your order no more.

How to contact us?
To contact us visit our website/email us at service@vincitore.shoes

Shipping and taxes
Orders placed on Euroxi International pl are shipped via a courier such as UPS,DHL,Singpost, EMS, Fedex or other couriers/posts.

The orders are shipped immediately after the payment verification and after that we have checked the product availability – max 7 days after the order date typically the order is few days. In case of mistake, we will refund you the money directly on your credit card or on your PayPal account.

Delivery times vary depending on the destination country.

Custom duties and Import taxes:
On certain occasions, the courier may give you a separated invoice from local authorities for extra duties such as import or custom taxes. We invite you to verify local taxes and duties before placing an order on the Vincitore online store.
Please do take note that we DO NOT ship to PO Boxes. Also, provide complete shipping address to avoid any delays. We will not be held responsible for incorrect/inappropriate provided in the order.

Payment Methods
We accept credit card transfer and PayPal payments.

Credit Cards
We accept the most major credit and debit cards including Visa and

MasterCard.
Transactions are secured and hosted by STRIPE. We do not intercept or keep details from the customer’s credit cards.

PayPal
You can pay through PayPal using your PayPal account or your credit card.
Transactions are secured and hosted by PayPal servers (http://www.paypal.com): we do not intercept or keep details from customers.

Returns
Please refer to the returns section.

Prices
All indicated prices are taxes included where necessary.

Safety
You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information – credit card numbers, expiry date, etc. – is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.

This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.

When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Vincitore nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.

The amount of your purchase will only be charged upon the time order is placed and confirmed.
The purchase can only be done by the Credit Card holder and the address must correspond with the and the address on the order invoicing data. Nevertheless Euroxi International pl will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further details or informations to the purchaser or to refuse the purchase order.

Cookies
Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. Euroxi International pl uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from VINCTITORE, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

Privacy
We inform you that we will treat your data to send you marketing information related to the Euroxi International pl and to make the invoices for your orders.

You can access to your data, request to update, delete, change or block your data and your data treatment whenever you want.
For any info about the data treatment you can refer to Euroxi International pl at E-mail service@vincitore.shoes

Why register to our website
Being a member of the Euroxi International pl is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.

As a member you will be able to:
– make orders faster
– check your order status in real time
– view your order history
– manage your invoicing and shipping addresses

Select your currency
USD United States (US) dollar
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please sign up to get one time signup discount of 5%.

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